自动化制造中的技术压力、心理社会安全氛围和工人福祉：一项两波研究
Technostress, psychosocial safety climate, and worker well-being in automated manufacturing: A two-wave study.
摘要(中文译文)
制造业的快速数字化在带来生产力提升的同时，也引入了新的心理社会风险，尤其表现为技术压力。本研究探讨了在自动化制造环境中，技术压力如何影响工人的心理健康、职业倦怠、工作投入和安全结果，以及工作资源和心理社会安全氛围（PSC）是否发挥保护作用。基于工作要求-资源（JD-R）模型，本研究采用两波面板设计，在五家自动化制造工厂收集了基线阶段605名员工和四周随访阶段450名员工的数据。多层分析和调节分析显示，尽管技术压力对结果的直接效应在方向上与理论预期一致，但未达到统计学显著性。相反，工作资源——包括主管的信息通信技术（ICT）支持、恢复机会和数字素养——成为显著的缓冲因素，减轻了技术压力的潜在负面影响。此外，班组和组织层面的心理社会安全氛围预测了更高的工作投入、更好的心理健康和更强的安全行为，凸显了其作为更高阶组织资源的作用。这些发现表明，制造业中的技术压力取决于情境因素：当资源不足且缺乏保护性氛围时，技术压力便会产生危害。本研究通过在多层次框架中整合心理社会和技术性压力源，为技术压力和职业健康文献做出了贡献，并为寻求在数字化与工人福祉之间取得平衡的管理者提供了实践指导。
Abstract
The rapid digitalization of manufacturing has introduced new psychosocial risks alongside productivity gains, particularly in the form of technostress. This study investigates how technostress influences worker mental health, burnout, engagement, and safety outcomes in automated manufacturing environments, and whether job resources and psychosocial safety climate (PSC) serve as protective factors. Drawing on the Job Demands-Resources (JD-R) model, a two-wave panel design was employed with data collected from 605 employees at baseline and 450 employees at a four-week follow-up across five automated manufacturing plants. Multilevel and moderation analyses revealed that while direct effects of technostress on outcomes were directionally consistent with theoretical expectations, they were not statistically significant. Instead, job resources-including supervisory ICT support, recovery opportunities, and digital literacy-emerged as significant buffers, mitigating the potential negative effects of technostress. Furthermore, PSC at the crew and organizational level predicted improved engagement, better mental health, and stronger safety behaviors, underscoring its role as a higher-order organizational resource. These findings suggest that technostress in manufacturing is contingent on contextual factors: it becomes harmful when resources are insufficient and protective climates are absent. The study contributes to technostress and occupational health literature by integrating psychosocial and technological stressors in a multilevel framework and offers practical guidance for managers seeking to balance digitalization with worker well-being.
如何引用
AMA
Umut Elbir, Kagan Cenk Mizrak. Technostress, psychosocial safety climate, and worker well-being in automated manufacturing: A two-wave study.. PloS one. 2026; doi:10.1371/journal.pone.0345249.
APA
Umut Elbir, Kagan Cenk Mizrak (2026). Technostress, psychosocial safety climate, and worker well-being in automated manufacturing: A two-wave study.. PloS one. https://doi.org/10.1371/journal.pone.0345249
GB/T 7714
Umut Elbir, Kagan Cenk Mizrak. Technostress, psychosocial safety climate, and worker well-being in automated manufacturing: A two-wave study.[J]. PloS one, 2026 doi:10.1371/journal.pone.0345249.
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